Refund Policy

Orgline is operated by Jeffrey Duane Madsen. We want you to be happy with your subscription, so we offer a straightforward money-back guarantee.

30-day money-back guarantee

If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to first-time purchases and renewals alike.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email address you used at checkout, or email us at support@orgline.co and we'll arrange it for you. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.

Cancelling your subscription

You can cancel at any time from Admin → Billing or through the customer portal link in your receipt. Cancellation stops future renewals; you keep access until the end of the period you have already paid for. Your workspace then reverts to the Free plan and its people limit.

Refund handling

Refunds outside the 30-day window, and any questions about duplicate charges, failed payments, or tax invoices, are handled under Paddle's Refund Policy. If you were charged twice or upgraded and ended up with overlapping subscriptions, contact us and we will get the duplicate refunded.